Privacy policy

Last updated: 26 September 2026

This policy explains how Coeur Calin Light ("we", "us") collects and uses your personal data when you visit coeurcalin.com or buy from us, and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018). We are the controller of your personal data. You can contact us about privacy at any time at contact@coeurcalin.com.

What we collect

• Order details: your name, delivery and billing address, email, phone number (if given) and what you ordered.
• Payment details: payments are processed by Shopify Payments and other payment providers you choose at checkout (such as PayPal, Apple Pay or Google Pay). We never see or store your full card number.
• Messages: anything you send us by email or through our contact form.
• Device and usage data: IP address, browser, pages viewed and how you arrived on the site, collected through cookies and similar technology (see Cookies below).
• Marketing preferences: whether you've signed up to our emails.

Why we use it, and our legal basis

• To process and deliver your order and handle returns: to perform our contract with you.
• To reply to your messages and provide customer service: our legitimate interest in helping you, or to perform our contract.
• To prevent fraud and keep the site secure: our legitimate interests and legal obligations.
• To send order and delivery emails: to perform our contract.
• To send marketing emails, including reminders if you leave items in your basket: your consent where required, or our legitimate interest where you're an existing customer (soft opt-in). Every email has an unsubscribe link.
• To measure and improve our advertising (for example Meta and Google): your consent, given through our cookie banner.
• To keep accounting and tax records: our legal obligations.

Who we share it with

We share only what's needed with: Shopify (our e-commerce platform and host); payment providers; delivery and fulfilment partners who pack and ship your order; email service providers; advertising partners such as Meta and Google, only if you accept marketing cookies; and our professional advisers or authorities where the law requires it. We never sell your personal data.

International transfers

Some of these providers process data outside the UK, for example in the European Economic Area, the United States or Asia for order fulfilment. Where they do, we rely on UK adequacy regulations or on safeguards approved under UK law, such as the International Data Transfer Addendum to the EU standard contractual clauses.

Cookies

We use strictly necessary cookies to run the site (for example to remember your basket and keep checkout secure). With your consent, we also use analytics and marketing cookies to understand how the site is used and to measure our ads. You can accept or reject non-essential cookies in the banner when you first visit, and change your mind at any time by clearing cookies in your browser.

How long we keep it

We keep order and transaction records for 6 years after the end of the financial year they relate to, as UK tax law requires. We keep customer-service messages for up to 2 years, and marketing data until you unsubscribe. We then delete or anonymise it.

Your rights

You have the right to access your personal data, correct it, have it erased, restrict or object to how we use it, receive it in a portable format, and withdraw consent at any time. To use any of these rights, email contact@coeurcalin.com. We'll reply within one month. It's free.

Complaints

If you're unhappy with how we've handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Children

Our site is not intended for children under 16, and we don't knowingly collect their data.

Changes

We may update this policy. The date at the top shows when it last changed.