Shipping policy

Last updated: 26 September 2026

Free tracked UK delivery

Every order to a UK address ships free with tracking included. We currently deliver to the United Kingdom only.

• Processing: orders are prepared within 1 working day (Monday to Friday, excluding UK bank holidays).
• Delivery: 5 to 9 working days after dispatch.
• Tracking: you receive a tracking link by email as soon as your order ships.
• Prices: all prices are in pounds sterling (£) and include VAT. There are no customs or import charges to pay on delivery.

Where is my order?

Use the tracking link in your shipping email or visit our order tracking page. If your order hasn't arrived 12 working days after dispatch, email contact@coeurcalin.com and we'll find it, resend it or refund you.

Wrong address or missing parcel

Please check your delivery address at checkout. If you spot a mistake, email us straight away and we'll correct it if the order hasn't shipped yet. If a parcel is marked as delivered but you can't find it, check with neighbours and your safe place, then contact us and we'll open an investigation with the carrier.

Damaged in transit

If your order arrives damaged, send us a photo within 30 days of delivery and we'll replace it free of charge. See our returns & refund policy.

Christmas orders

We publish our last order date for Christmas delivery on the homepage in late November. If you need your order by a specific date, contact us before ordering and we'll tell you whether it will arrive in time.