Terms of service

Last updated: 26 September 2026

These terms apply to every order placed on coeurcalin.com. Please read them before you order. If you have any questions, email contact@coeurcalin.com.

1. Who we are

This website is operated by Coeur Calin Light. Our business details are shown at the bottom of this page and on our contact page.

2. Your order and our contract

When you place an order, you'll receive an email acknowledging it. That email does not mean your order has been accepted. Our contract with you is formed when we email you to confirm dispatch. If we can't accept your order (for example because an item is out of stock or there's an obvious pricing error), we'll tell you and won't charge you, or we'll refund you in full.

3. Prices and payment

• Prices are in pounds sterling (£) and include VAT at the current rate.
• UK standard delivery is free unless shown otherwise at checkout.
• Payment is taken when you place your order. We accept the payment methods shown at checkout.

4. Discount codes

Discount codes can't be exchanged for cash, can't be combined unless stated, and may have an end date or be limited to one use per customer. We may withdraw a code at any time without affecting orders already placed.

5. Delivery

We deliver to UK addresses only. Delivery times are set out in our shipping policy. The goods are your responsibility from the moment they're delivered to you or to someone you've nominated. If delivery is significantly late, you can cancel and we'll refund you.

6. Cancellations and returns

You can cancel within 14 days of receiving your order without giving a reason, and we also offer a 30-day money-back guarantee. Full details are in our returns & refund policy.

7. Faulty goods and your legal rights

Our goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects your rights under the Consumer Rights Act 2015. For advice about your legal rights, contact Citizens Advice (England, Wales and Scotland) or Consumerline (Northern Ireland).

8. Using your headlamp safely

• Don't shine the light directly into anyone's eyes, including your own, especially on the highest settings.
• Charge with a standard USB charger and cable, on a non-flammable surface, and don't leave it charging unattended for long periods.
• The headlamp is splash-resistant, not waterproof. Don't submerge it.
• It is a general-purpose light. It is not certified personal protective equipment or an intrinsically safe lamp for explosive atmospheres.
• Keep it away from young children. At the end of its life, recycle it at an electrical waste point; don't put it in household rubbish.

9. Our liability

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We're not responsible for business losses, as our products are for domestic and private use. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.

10. Reviews and content

Reviews shown on our site come from customers. We don't edit their meaning. All other content, photos and designs on this site belong to us or our licensors and can't be copied without permission.

11. Your personal data

We use your personal data as described in our privacy policy.

12. Disputes and governing law

If you have a problem, please contact us first and we'll do our best to resolve it quickly. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home country.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one shown on the site when you placed it.